Introduction This document provides guidance for the management of complaints and grievances under the Somali Crisis Recovery Project (SCRP). The purpose is to provide a suitable, centralized grievance redress mechanism (GRM) for the SCRP that can be applied to meet the World Bank’s ESF and national requirements.

The development objective of the Enhancing Public Resource Management Project for Somalia is to strengthen accountability, transparency, and institutional capacity in public resource management, across participating entities. The project comprises of five components. The first component, public financial management (PFM) objective is to strengthen budget preparation, execution, and oversight for Federal Government of Somalia (FGS), Federal Member States (FMSs), and Somaliland (SL).

The Federal Government of Somalia has pledged its support to increase revenue, strengthen expenditure management, improve the intergovernmental fiscal framework and strengthen relationships with external development partners. To this end, the Ministry of Finance has developed a public financial management (PFM) reform action plan for the period 2021-2024. This plan sets out the critical reforms needed to put in place robust PFM practices. In developing the plan the Ministry of Finance has ensured the involvement of all relevant departments and development partners.

Strategic Objective
To support the Federal Government of Somalia by collecting, recording, managing and reconciling of domestic arrears and external debt; and preparations and readiness for re-engagement with the international financial institutions (IFIs) through the processes of IFI arrears clearance, re-accessing IFI financing, and HIPC debt relief.